Privacy Policy

This Privacy Policy describes how Vakerlau OÜ (registry code: 17406479, Tornimäe 7, Tallinn 10145, hereinafter referred to as “we”, “us”, or “the company”) collects, uses, stores, and protects your personal data when you visit our website, use our online store, or order our services (including social media management and administrative services).

Your privacy is important to us, and we process personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) of the European Union.

1. Personal Data We Collect

We may collect and process the following data:

Contact details: name, email address, phone number.
Billing information: billing address, payment method, payment details (processed through payment service providers).
Order information: purchased digital products, services, and order history.
Service-related information: social media account information (if necessary for providing the service), and information required for administrative tasks.
Website usage information: information collected through cookies and analytics (e.g. IP address, device type, browsing history on the website).

2. How We Use Your Data

We use your data to:

Fulfill contracts (for the purchase and delivery/provision of digital products or services).
Process billing and payments.
Improve service quality and communicate with customers.
Offer new products, services, and campaigns (only if you have given your consent).
Comply with legal obligations (e.g. accounting requirements).

3. Data Retention

We retain personal data for as long as necessary to fulfill contractual obligations and comply with legal requirements (for example, accounting records are retained for 7 years).

Once the purpose of data retention has been fulfilled, the data will be securely deleted.

4. Sharing Data with Third Parties

Your data may be shared with:

Payment service providers (e.g. banks and payment solution providers).
IT and hosting service providers (website hosting, email services).
Accountants and other parties required for fulfilling legal obligations.
Cooperation partners only when necessary for providing the service and with your consent.

We do not sell or share your personal data with third parties for marketing purposes without your consent.

5. Cookies and Analytics

Our website uses cookies to provide a better user experience and to analyze website traffic. We may also use Google Analytics or similar services.

You can accept or decline cookies through the pop-up banner displayed on the homepage of the website.

6. Your Rights

You have the right to:

Access your personal data and receive a copy of it.
Request correction or deletion of inaccurate data.
Restrict or object to the processing of your data.
Withdraw your consent to data processing at any time (e.g. unsubscribe from marketing emails or newsletters).
File a complaint with the Estonian Data Protection Inspectorate (www.aki.ee) if you believe your rights have been violated.

7. Security

We use technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Contact

If you have any questions or wish to exercise your rights, please contact us:

Vakerlau OÜ
Email: [email protected]
Phone: +372 5880 2455
Address: Tornimäe 7, Tallinn 10145